Refund policy
Shipping Policy
We aim to have your order dispatched from our facility as soon as possible.
We strive to process and dispatch orders within 2-7 business working days.
Shipping times are 15-21 working days excluding dispatch time. (usually 15 working days) All delivery dates are estimated and are not guaranteed.
As soon as your order ships, we'll send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can track your order by visiting the carrier's website. If you still have questions, feel free to contact us.
Tracking numbers will be updated 3-5 working days after your order has been shipped. If you don't have a tracking number after 7 business please email us via our contact form on our website.
Please allow extra time for your order to be processed during Public Holidays and busy periods. Customs and Postal Service may also require spare time to work on the processing/delivery during peak season or before major events or holidays (e.g., Valentine’s Day).
Certain products may arrive separately because we are shipping the products from Warehouses that are the closest to your shipping address.
We will not ship on the following dates.
Please note shipping estimates will begin the following business day. We don’t ship on non-business days or holidays.
Weekends
New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Day after Thanksgiving
Christmas (December 22nd - 27th)
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes.
Faulty Products
In very rare circumstances, there could be damages caused by shipping. Please contact us via our contact form on our website. In any case, it will not be an eligible reason for a refund or chargeback.
* SEE OUR REFUND AND RETURN POLICY
* SEE OUR TERMS AND CONDITIONS POLICY
Import Taxes & Duties
Some countries outside the United States may require import tax, duties, and related Customs fees for the imports.
We do not Have Expedited Shipping Exclusions.
All of our products can be shipped to your home address.
We will give you 24 hours to change your order, however, we will not be able to cancel your order.
We strive to process and ship your order as quickly as possible so once an order is submitted, you have to change your order within 24 hours. Send us an email within 24 hours of submitting the order.
Shipping costs are calculated based on the delivery location, weight and dimensions of the shipment, and the price of the entire order. Shipping will be calculated in real-time at checkout. Orders over $50 ship for free.
However, for our VIP members, we offer free shipping for orders starting from $25.
Becoming a VIP member is very simple, you just register yourself on our mailing list.
Join our VIP Club and get free shipping on your order starting from $25.
Be the first to know about our best sales and Special New Product Launches on our website.
Delay
A delay in delivery will not be an eligible reason for a refund or chargeback.
Of course, delivery delays have become a big issue with lockdowns caused by COVID-19. We cannot control the lockdown in various places, nor the challenges relating to the COVID-19 pandemic, including delays. Some carriers had to change the schedule resulting in a delay.
COVID-19 is a Force Majeure from unforeseen circumstances according to our Terms and Conditions Policies. Delays can be caused because of the worldwide pandemic situation.
We are constantly working on providing the best service to all our valuable customers.
We apologize for the delay and inconvenience caused, however, the delay will not be a reason for a cash-back or refund request!!!
Our shipping policies are part of our terms and conditions confirmed and agreed upon when you place the order.